Residential MSP
Home technology support for families, remote workers, and smart-home environments.
Cyber Tech Integration Residential MSP gives households a professional support path for computers, Wi-Fi, printers, smart devices, cloud accounts, backups, remote support, and home-office reliability.
Home
For families
Support for home devices, school technology, Wi-Fi frustration, safe browsing, scam awareness, password habits, and router security hygiene.
Work
For remote workers
Home-office reliability, account protection, backup awareness, and faster support when home technology affects work.
A support desk for the connected household
Residential support gives families one place to bring device issues, account concerns, Wi-Fi frustration, and home-office technology needs.
Why Homeowners Need It
Home networks now carry work, school, security cameras, cloud accounts, and everyday family routines.
A residential MSP helps the household manage the technology stack most families never had time to document: routers, printers, computers, phones, tablets, passwords, backups, smart devices, and support requests.
Problem
Too many devices
Computers, phones, tablets, printers, TVs, cameras, doorbells, and smart assistants all need updates, account protection, and reliable network access.
Risk
Scams are personal now
Phishing, fake support calls, account takeovers, unsafe links, and reused passwords can hit families directly, not just businesses.
Impact
Downtime hurts
Bad Wi-Fi, printer failures, locked accounts, and computer issues can interrupt work, school, appointments, and household routines.
Better Model
Break-fix is stressful
A managed plan gives the household a known support process, routine review points, and a technician path before a small problem turns into weekend panic.
Residential Packages
Tiered home technology plans with clear device coverage.
Pricing starts with a per-home relationship and included protected devices, then expands as computers, phones, tablets, printers, and smart-home systems are added to the household.
Residential Plan
Next-business-day remote response
Home Care
$99
/ month
$199 onboarding. Includes 2 protected device(s). Extra devices $25/mo each.
An entry plan for households that need a known support path for everyday device, Wi-Fi, printer, and account issues.
Remote support for everyday computer, Wi-Fi, printer, and account issues
Monthly device health review for supported computers
Operating-system and browser update guidance
Home network and router settings review
Password manager and MFA setup guidance
Quarterly home technology summary
Best for
Households that want reliable help before small issues become weekend emergencies.
Most Popular
Same-business-day remote response
Home Secure
$179
/ month
$299 onboarding. Includes 5 protected device(s). Extra devices $22/mo each.
Home IT support with endpoint protection, patch review, safer browsing guidance, and priority remote help.
Everything in Home Care
Managed endpoint security for supported computers
DNS/web protection setup guidance for safer browsing
Monthly patch and security posture check
Backup status review for key devices and cloud accounts
Priority remote support queue
Best for
Families balancing remote work, school portals, shared devices, and account-security concerns.
Residential Plan
Priority same-day response
Home Guardian
$299
/ month
$399 onboarding. Includes 10 protected device(s). Extra devices $20/mo each.
A higher-touch household program for connected homes with more devices, more accounts, and more technology dependence.
Everything in Home Secure
Smart-home and IoT inventory review
Router, Wi-Fi, and guest-network hardening plan
Monthly security and reliability report
Family phishing and scam-awareness coaching
Quarterly home technology roadmap session
Best for
Smart homes, larger families, and executives who need reliable technology at home.
Residential Plan
VIP same-day response with escalation
Executive Home
$499
/ month
$699 onboarding. Includes 15 protected device(s). Extra devices $18/mo each.
White-glove residential MSP support for high-dependence households and home offices.
Everything in Home Guardian
Home-office readiness and continuity plan
Vendor coordination for ISP, hardware, warranty, and smart-home providers
Executive account-security review
Device lifecycle and replacement planning
Monthly executive summary and support review
Best for
Executives, business owners, and high-dependence home offices.
Pricing Matrix
Clear plan differences homeowners can understand.
Each plan explains the covered device count, response expectations, security oversight, review cadence, and add-on options before onboarding begins.
AI RMM Pricing For Residential
Agent-based monitoring and approved automation customers can understand.
These plans package endpoint visibility, security telemetry, support intake, and consent-based automation without giving the agent unrestricted control over a client computer.
Residential
Home RMM Essentials
$39/home
+
$12/device
Homes that want supported computers to report health signals and receive approved maintenance actions.
Branded Cyber Tech Integration agent for approved Windows endpoints
Heartbeat, disk, CPU, memory, network, and Defender health visibility
Approved health checks, DNS flush, and print-spooler fixes
Monthly AI-assisted support summary for homeowner review
Residential
Home RMM Secure
$79/home
+
$15/device
Families and home offices that need monitoring plus faster support workflows.
Everything in Essentials
Endpoint protection and patch-health review workflow
Client portal automation requests with approval logging
Priority remote support coordination when automation is not enough
Residential
Home RMM Guardian
$149/home
+
$18/device
Executive homes, remote workers, and smart homes with higher technology dependence.
Everything in Secure
Quarterly home technology automation roadmap
Router, Wi-Fi, backup, and smart-home review workflow
VIP support queue and executive household summary
RMM Component
Endpoint agent
A visible Cyber Tech Integration agent checks in with approved device health, security, and network telemetry.
RMM Component
Approval workflow
Clients and technicians can request automation, but the endpoint only receives jobs that are logged and allowed.
RMM Component
AI support layer
The chatbot can guide intake, explain likely fixes, and route a safe approved automation request instead of running arbitrary commands.
RMM Component
Technician oversight
Every result is written back to the portal so support can confirm what changed and what still needs human review.
Automation safety model
The chatbot can help explain issues and route requests, but endpoint action stays approval-based and limited to Cyber Tech Integration's fixed maintenance runbook.
Cybersecurity Bundle
Plain-English protection for account theft, scams, unsafe devices, and weak home networks.
The residential security bundle focuses on the risks families actually face: stolen passwords, fake support calls, phishing links, outdated computers, exposed Wi-Fi, and devices that no one has reviewed in years.
Security
Password manager and MFA rollout guidance
Included or guided depending on the selected plan and device eligibility.
Security
Endpoint protection for supported computers
Included or guided depending on the selected plan and device eligibility.
Security
Update and patch-health review
Included or guided depending on the selected plan and device eligibility.
Security
Router, Wi-Fi, and guest-network hardening
Included or guided depending on the selected plan and device eligibility.
Security
Safer browsing and DNS/web protection guidance
Included or guided depending on the selected plan and device eligibility.
Security
Backup status review and restore expectations
Included or guided depending on the selected plan and device eligibility.
Security
Smart-home and IoT inventory review
Included or guided depending on the selected plan and device eligibility.
Security
Scam, phishing, and account-takeover coaching
Included or guided depending on the selected plan and device eligibility.
Add-Ons
Optional services for households with specific technology pain points.
Add-ons let homeowners address projects such as Wi-Fi cleanup, smart-home review, backup setup, device refresh, and home-office continuity without making the core plans confusing.
Add-On
Additional protected device
$18-$25 / device / month. Add computers beyond the devices included in the selected tier.
Add-On
Secure Wi-Fi refresh
From $249 project. Router, mesh Wi-Fi, guest network, and safer baseline configuration.
Add-On
Cloud backup setup
From $149 project. Configure backup targets and review restore expectations for key devices.
Add-On
Smart-home hardening
From $199 project. Inventory cameras, doorbells, assistants, TVs, and IoT devices with safer network placement.
Add-On
Family security coaching
$99 session. Plain-English guidance for phishing, scams, MFA, password managers, and device safety.
Add-On
Home office continuity plan
From $299 project. Document internet, power, device, backup, and remote-work recovery steps.
Sales Funnel
From plan interest to household onboarding.
The workflow moves homeowners from plan comparison into registration, scoping, payment authorization, scheduling, device inventory, and documented onboarding.
Step 1
Visit
Homeowner lands on the Residential page from search, referral, or a local campaign.
Step 2
Trust
They compare plans, read simple cybersecurity messaging, and see the onboarding process.
Step 3
Lead Magnet
They request a Home Cyber Scorecard or Wi-Fi Health Checklist.
Step 4
Register
They choose a plan, create a client login, and submit home details.
Step 5
Confirm
Cyber Tech Integration reviews scope, sends payment/authorization details, and schedules onboarding.
Step 6
Onboard
Inventory, tool deployment, hardening, documentation, and first monthly review begin.
Offer
Lead magnet: Home Cyber Scorecard
A short checklist that grades passwords, MFA, backups, Wi-Fi, device updates, and scam readiness.
Offer
Lead magnet: Wi-Fi Health Checklist
A simple homeowner checklist for router age, dead zones, guest network, admin password, and ISP issues.
CTA
CTA: Register your home
The main conversion point creates a client login and logs the selected package for follow-up.
Positioning
Why choose a residential MSP instead of one-time tech help?
The differentiator is ongoing accountability: support, monitoring, security habits, device lifecycle guidance, and a household technology plan.
Objection
I already have antivirus.
Antivirus is only one layer. Home MSP support adds patch review, Wi-Fi hardening, MFA guidance, backup checks, support, and plain-English accountability.
Objection
My internet provider handles my home network.
ISPs usually focus on connectivity. A residential MSP looks at devices, accounts, security habits, smart-home risk, backups, and support workflows.
Objection
I only need help when something breaks.
Break-fix support is reactive. A managed plan aims to reduce repeat issues, catch weak spots early, and give your household a known support path.
Objection
I am not technical enough for this.
That is exactly why the service exists. Cyber Tech Integration turns home technology questions into plain-language options, documented follow-up, and a support path the household does not have to design alone.
Service Delivery Playbooks
Operational checklists for running the residential MSP.
These playbooks keep the service consistent as residential accounts grow.
Onboarding
Onboarding Checklist
Confirm homeowner profile, address, plan, device count, and preferred support hours.
Create the residential client login and support record.
Inventory computers, phones, tablets, printers, router, Wi-Fi, smart-home devices, and key cloud accounts.
Review router, Wi-Fi password, guest network, admin password, and firmware posture.
Install approved monitoring/security tools only on supported devices with homeowner authorization.
Document backup targets, password manager status, MFA status, and critical accounts.
Create the first 30-day action plan and schedule the first support review.
Operations
Monthly Maintenance
Review protected device health, security status, and update posture.
Check backup status for covered devices and cloud accounts where configured.
Review support tickets, recurring pain points, and device reliability trends.
Confirm router/Wi-Fi issues, ISP problems, and smart-home alerts reported by the household.
Send a monthly household technology summary with completed actions, open concerns, and recommended follow-up items.
Management
Residential MSP KPIs
Monthly recurring revenue by residential tier
Average protected devices per household
Remote first-contact resolution rate
Average response time by tier
Endpoint protection coverage percentage
Backup coverage percentage for enrolled households
Open issue age and repeat-issue rate
Add-on attach rate and quarterly review completion
Register
Choose a plan and create your residential client login.
After submission, Cyber Tech Integration reviews device count, add-ons, scheduling, and payment authorization before onboarding begins.
Support
Remote support procedure
Homeowners start with portal login, phone, email, or chat. The technician validates the request, confirms authorization, starts a remote session only with permission, documents the fix, and updates the household record.
SLA
SLA structure
Response priority depends on tier. Emergency life-safety, law-enforcement, medical, and physical-security issues are outside normal IT support and should use the appropriate emergency channel.